Frequently Asked Questions
Everything you need to know about your COSMEDIX journey.
Are your products cruelty-free?
Yes, COSMEDIX is proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of product development.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all products. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are COSMEDIX products safe for sensitive skin?
Our formulas are designed with clean, clinical ingredients that prioritize skin health. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new regimen.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to select international locations. Please visit our shipping information page for a full list of supported countries and associated customs fees.